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Delivery Shipping & Returns
Frequently Asked Questions

We only use reputable and highly respected couriers such as DPD, DHL, Parcelforce, and FedEx. Should you require a tracking number, proof of delivery, or have any other shipping-related queries please kindly get in touch with our friendly sales team by phone or email.

YES! As the UK’s leading online valve supplier, we are proud to supply valves to a wide variety of countries around the world. The most common countries include France, Germany, Spain, Malta, The Netherlands, Greece, the USA, Canada, UAE, Indonesia, Nigeria, Australia, New Zealand, and many more.

We like to give our international customers the option of either Ex-works collection or our International express shipping service. Often our customers would like to arrange their shipping to ensure a stress-free and prompt delivery, we handle the collection from a courier of your choice. Our ex-works collection is free for all of our international customers.

Our Standard UK mainland delivery is £15. We only use reputable and highly respected couriers such as DPD, DHL, Parcelforce, and FedEx. All our orders are also insured to ensure that our customers will always receive your orders quickly and consistently. Weekend and same working day delivery are also available upon request.

For our UK mainland customers, all items that are Ex-stock are guaranteed to be delivered the next working day anywhere within the UK mainland (subject to the order being placed before 4 PM). For an additional fee, we can arrange weekend deliveries and same-day deliveries (subject to your location within the UK).

For our International customers within the EU, orders are generally delivered within 2-3 working days. For our international customers outside of the EU, please kindly get in touch with our friendly sales team by phone or email for a delivery time.

We are actuation experts and deliver any quantity (subject to availability) of actuated valves within 2-3 working days. Our actuated valve packages will require one additional working day as every order that leaves our Valves Online HQ, is put through a rigorous fit and test process to ensure the highest standards of operation.

It is very rare that any of our orders do not arrive on time. Should you have any queries please kindly get in touch with our friendly sales team by phone or email who will be able to provide you with live tracking information.

With over 70,000 individual SKU numbers, Valves Online has the largest online valve product ranges in the UK. We have several distribution centres in the UK. We will endeavour to send an order with multiple items together but there is the chance that we can partially ship your order. 99.9% of times both partial shipments will arrive on the same day.

Should you have any queries please kindly get in touch with our friendly sales team by phone or email who will be able to provide you with live tracking information.

Our customers can return an item. At Valves Online we aim to make the processing of returns and replacements as fast as possible. To avoid any unnecessary delays please ensure you follow our simple procedure. For more information on the returns process, please take a look at our full Returns Policy

Under UK and EU law, customers are given a 14-day cooling-off period. If any of our customers change their minds about buying a product from Valves online, you can cancel the contract within 14 days without any reason or penalty charges.

Please note however that orders for 'non-stock' custom products, that are built to your specifications, are unable to be returned or cancelled and as such, are purchased at the customer’s own risk. For more information on the cancellation policy, please take a look at our full Returns Policy

Should you have any queries in regards to cancelling an order, please kindly get in touch with our friendly sales team by phone or email who will be able to assist further with your order cancellation request.